Green Barn Cottages Booking Terms and Conditions

1. Contract for Holiday Let: This contract is between the hirer (the Client) and (the Owners). Holiday rental is subject to confirmation by the Owners to the Client.
2. Booking and Acceptance: Following a provisional booking of the Property, the Owners will hold availability for a maximum of seven days pending receipt of the booking form and deposit from the Client. To reserve the Property the Client should complete and sign the booking form and return it together with the initial non-refundable deposit (25% of the total fee due). Following the receipt of the booking form and deposit, the Owners will send confirmation. This is the formal acceptance of the booking.
3. Final Payment: The balance of the rent, together with the security deposit (see clause 4) is payable no less than eight weeks before the start of the rental period. If payment is not received by the due date, the Owners reserve the right to give notice in writing that the reservation is cancelled. Reservations made within eight weeks of the start of the rental period require full payment at the time of booking.
4. Security Deposit: A security deposit of £125  per week or part thereof is required in case of damage to the Property and its contents. However the sum reserved in this clause shall not limit the Client’s liability to the Owners. The Owners will account to the Client for the security deposit and refund the balance due within two weeks after the rental period. Any breakages during the rental period shall be accounted for by the Owners and deducted from this security deposit. Please report any breakages to the Owner/Manager.
5. Cancellation:  Subject to clause 2 and 3 above, in the event of non-insurable cancellation, refunds of amounts paid will be made if the Owners are able to re-let the Property. Any expenses or losses incurred in so doing will be deducted from the refundable amount. The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability etc since these are not covered by the Owners’ insurance. Please note that the Owners do not act for, nor recommend, any particular provider of travel insurance.
6. Arrival and Departure Times: The rental period shall commence at 4.00pm on the first day and finish at 10.00am on the last day. The Owners shall not be obliged to offer the accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated.
7. Instructions: The Owners will forward full instructions to the Client on receipt of the final payment, including directions to the property, arrangements for entry, and local contact point in the event of problems.
8. Pets: Pets are not allowed without prior agreement, and a surcharge will be payable. The Client is expected to provide bedding and food bowls for the pet and to ensure pets do not get on, nor cause any damage to, furniture, fittings or beds. Pets must never be left unattended in the property.
9. Alterations to Booking: The Client shall notify the Owner in advance of arrival of any changes to the names of people staying, and in any event the maximum number of people to stay in the Property must not exceed the advertised capacity.
10. Client’s Responsibilities: a)The Client agrees to be a considerate tenant, to take good care of the Property and to leave it in a clean and tidy condition at the end of the rental period. Although a final clean is included in the price, the Owners reserve the right to make a retention from the security deposit to cover additional cleaning costs if the Client leaves the Property in an unacceptable condition. b)The Client agrees not to act in any way that would cause disturbance to people in neighbouring properties. c) The Client shall report to the Owner/Manager without delay any defects in the Property, breakdown of equipment or appliances in the Property, upon which arrangements for repair and/or replacement will be made as soon as possible. d) The Client will permit the Owner/Manager reasonable necessary access to the property, and access in the event of any emergency.
11. Owners’ Liabilities The Owners shall not be liable to the Client for: a) Any temporary defect or stoppage in the supply of services to the Property, nor in respect of any equipment or appliances in the Property or grounds. b) Any loss, damage or injury that is the result of adverse weather conditions, riots, war, strikes or other matters beyond the control of the Owner. c) Any loss, damage or inconvenience caused or suffered by the Client if the Property shall be destroyed or substantially damaged before the start of the rental period and in any such event the Owners shall, within seven days of notification to the Client, refund the Client all sums previously paid in respect of the rental period. d) Any loss or injury to the Client or the Client’s vehicle or other property.
Under no circumstances shall the Owners’ liability to the Client exceed the amount paid to the Owners for the rental period.
12. Data Protection Act: Clients’ details essential for running the business are kept on a computer. We commit to keep this data secure, and never to share it outside the business. You have the right a) To request that we don't send you any information - eg on future availability b) To see any information we hold – although we will make a small charge for this.